Chapter on Customer Experience in book “oog om oog, hand in hand”
I contributed to a chapter in the book “oog om oog, hand in hand” on the topic of customer experience in outsourcing relationship.
You can access it: Chapter Carlo in “oog om oog, hand in hand”
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Carlo Schreurs is business group CIO and digital officer, trendviewer, speaker and regularly writes on digital and technology, the future of work and leadership in the digital age. Through short 5 minute blogs he provides busy people with key insights. You can follow Carlo on Twitter and Facebook.
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