Chapter on Customer Experience in book “oog om oog, hand in hand”

I contributed to a chapter in the book “oog om oog, hand in hand” on the topic of customer experience in outsourcing relationship.

You can access it: Chapter Carlo in “oog om oog, hand in hand” 

Curious to hear what you think?


CIAO, Carlo

Carlo Schreurs is business group CIO and digital officer, trendviewer, speaker and regularly writes on digital and technology, the future of work and leadership in the digital age. Through short 5 minute blogs he provides busy people with key insights. You can follow Carlo on Twitter and Facebook.

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